Tag Archives: Ponto 5 SuperPower

Presidential Perspective

A Launch Unlike Any Other: Ponto 5 SuperPower

In May of this year, the same month that our parent company alerted us that we were being sold, we launched our most anticipated new processor in years—the Ponto™ 5 SuperPower. With everything going on, I can safely say this was unlike any of our previous launches. We are excited to bring a significant upgrade in technology to our users who require extra power from their bone anchored hearing system and have been waiting for a new option since Ponto 3 SuperPower became available five years ago. Our sales team has been eagerly anticipating this new offering for some time, as have our hearing care professional customers.

Realistically, I know the acquisition by Cochlear continues to create uncertainty about promoting and selling Oticon Medical products among our professional customers. So let me tell you why, from our perspective, we are treating this like any other launch, and encourage you to join us in promoting Ponto 5 SP with all the fanfare this leap forward in technology deserves.

Ponto 5 SP will benefit your patients for years to come

Like our Ponto 5 Mini, which we launched earlier this year to an enthusiastic reception, the Ponto 5 SuperPower contains our most advanced technology, including:

  • OpenSound Navigator™, which provides significantly increased performance in speech understanding and lower listening effort[1]
  • OpenSound Optimizer™, for a unique and patented approach to providing premium sound quality with no audible feedback[2]
  • Oticon RemoteCare, our online platform that allows you to adjust your patient’s sound processor remotely for greater convenience

The Ponto 5 SP is now the world’s most powerful abutment-level sound processor. It offers added MFO allowing a fit for hearing loss up to 65 dB HL BC. In addition to the 360-degree sound provided by the OpenSound Navigator for proven better speech understanding in noise, OpenSound Optimizer offers  5 dB more stable gain with less potential for feedback. The device also utilizes low-energy Bluetooth® for direct connectivity to Apple® products and more.

Additionally, the Ponto 5 SP is an excellent option for your pediatric patients. Besides the high MFO and other benefits listed above, Ponto 5 SP comes with an integrated battery door lock, excellent battery life (approximately 54-120 hours), pediatric preferences settings, LED indicators, and more.

With all these benefits—better hearing, less feedback, and ease of use and maintenance—you should feel confident offering this new technology to your patients who will appreciate the extra power and those who have been waiting years for an upgrade to their previous superpower device.

Encourage upgrades to Ponto 5 SuperPower with confidence

Do you have patients already asking how to upgrade to the Ponto 5 SP or do you have patients you want to recommend do so? It is still a simple process:

  • Two insurance forms need to be completed and returned to our Insurance Services Department via email at insuranceservices@oticonmedical.com or by fax to 888-683-8736:
    • Patient Insurance Form. Your patient will complete and return the first form along with a copy of their insurance card
    • ENT Insurance Form. You as the audiologist or ENT will complete and submit this, along with the following:
  • A signed prescription for the ordered upgrade (must be signed by a physician)
  • Medical notes (should be within the last year)
  • Latest copy of patient’s audiogram (should be within the last year)
  • The filled-in Processor and Accessory Order Form

If you want to assist your patient with finding out whether they are eligible for an upgrade or you have questions about these submissions, please contact our Insurance Services Department at 855-400-9761. They are available Monday-Friday, 8am-8pm EST, or you can reach out to them anytime using the email address provided above.

Long-term concerns about supporting Oticon Medical products

Fine, John, you might be thinking as you read this. I’m convinced the tech is great and my patients definitely want it and would benefit from it. But what happens when Oticon Medical isn’t part of the equation anymore?

This is a fair concern, and one I will continue to address as this deal progresses. As part of the agreement, Cochlear has publicly committed to continuing to provide service to existing patients of Oticon Medical, now and in the future. This means you can and should feel comfortable recommending Oticon Medical products to your patients knowing that if they need assistance with them down the road, they will receive it. You should also reassure your patients on this score.

Until the deal closes Oticon Medical continues to do business as usual. That means we are here and ready to provide you and your patients with the high level of customer service and support you’ve come to depend on. If you need assistance with Ponto 5 SuperPower programming, troubleshooting, or just have questions about the technology,  please call our Auditory Technical Services (M-F, 8am-8pm EST) at 888.277.8014 and choose Option 4 when prompted or send an email anytime to audiologysupport@oticonmedical.com.

[1] 1. Manuscript in preparation, Data on File - Clinical study BC102
[2] Callaway, 2019. Introduction to OpenSound Optimizer™. Oticon Whitepaper

The Ponto 5 SuperPower

Technical Tips from Auditory Technical Services

We launched the much-anticipated Ponto™ 5 SuperPower in May. Clinicians and patients alike have been eager to experience the smallest, most powerful abutment-level bone anchored hearing device on the market. For this blog, we asked Auditory Technical Services to provide some tips for clinicians to consider when they are fitting this brand-new device.

What software do I need to program the Ponto 5 SuperPower?

There is a new update with Genie Medical BAHS for the Ponto 5 Superpower. You will need Genie Medical 2022.1. This can be obtained by using the Genie Medical (GM) Updater in your hidden icon menu. You can right-click to start the download and installation.

If GM Updater does not work for you or you cannot find it, feel free to call Auditory Technical Services at 888.277.8014 and choose Option 4 when prompted. We can send the software to you via a share link after account verification.

What features in the Ponto 5 SuperPower will benefit my patients?

The Ponto 5 SuperPower has all the wonderful features of the Ponto 5 Mini, but with added MFO allowing a fit for hearing loss up to 65 dB HL BC. Ponto 5 SuperPower also offers OpenSound Navigator™ for 360o sound that provides proven better speech understanding in noise, OpenSound Optimizer™ for 5 dB more stable gain with less potential for feedback and is built on the Velox S™ platform. As a bonus, this most powerful sound processor also has low-energy Bluetooth® for direct connectivity to Apple® products and other connectivity.

What wireless accessories are compatible with the Ponto 5 SuperPower?

Our entire portfolio of wireless accessories that patients have come to rely on are compatible with the new Ponto 5 SuperPower, including the ConnectClip™, EduMic™, TV Adapter™ 3.0, and remote control. As with the Ponto 5 Mini, this new device is Made for iPhone® and has the ability to stream an audio signal directly to the iPhone. Our Oticon ON™ app is available for use for both iPhone and Android™ users.

Which app(s) can be used with the Ponto 5 SuperPower?

  • Oticon RemoteCare for remote programming sessions
  • ON can be used for controlling the Ponto 5 SuperPower using a compatible smartphone
  • Ponto Care™ app is great for support and guidance, but also to help patients develop good cleaning and maintenance habits with their softband, abutment or Ponto processor
  • Lastly, Oticon RemoteCare allows providers to perform adjustments to patient processor settings during telehealth visits

I have a patient who wants to upgrade from the Ponto 3 SuperPower. Where do I start?

That is a great question! It is actually a very simple process. There are two insurance forms that need to be completed and returned to the Insurance Services Department at Oticon Medical: a Patient Insurance Form and an ENT Insurance Form.

  1. The patient will complete and return the Patient Insurance Form to Oticon Medical Insurance Services Department along with a copy of their insurance card.
  2. The audiologist and ENT will complete the other form, the ENT Insurance Form and return it to Insurance Services along with these documents:
  • A signed prescription for the ordered upgrade (must be signed by a physician)
  • Medical notes (should be within the last year)
  • Latest copy of audiogram (should be within the last year)
  • Processor and Accessory Order Form

The items can be returned to our Insurance Services Department via email at insuranceservices@oticonmedical.com or faxed to 888-683-8736. If you have any specific questions, our Insurance Services Department is happy to assist you by email or phone at 855-400-9761. They are available Monday-Friday, 8am-8pm EST.

Lastly, if you are wondering if the patient is eligible for an upgrade based on the age of their current Ponto processor, please contact Customer Service M-F 8am-8pm ET at 888-277-8014 (choose Option 1) or email anytime to info@oticonmedicalusa.com and they can quickly provide you with that information.

Is the Ponto 5 SuperPower MRI-safe?

No, the Ponto 5 SuperPower processor is not MRI-safe and should be removed prior to getting an MRI scan. However, the implant and abutment are MR-Conditional and may be subjected to a MR scan as long as following conditions are met:

  • Static magnetic field of 1.5 and 3 Tesla only
  • Maximum spatial field gradient of 3,000 gauss/cm (30 T/m)
  • Maximum MR system reported, whole body average specific absorption rate (SAR) of 4 W/kg in the first level controlled mode.

In non-clinical testing, the image artifact caused by the device extends approximately 10 mm from the Ponto Implant System when imaged with a gradient echo pulse sequence and a 3.0 Tesla MRI system.

What should I consider when fitting a pediatric patient with a Ponto 5 SuperPower?

You are off to a great start by considering fitting a pediatric patient with the Ponto 5 SuperPower. There are several benefits that you and your patient will appreciate, and we are excited to have an opportunity to touch base on a few of them:

  • High MFO, OpenSound Navigator & OpenSound Optimizer. The ideal choice to ensure audibility and output and headroom for the dynamic range of speech, sound processing technology that provides access to the full soundscape to support incidental learning, and advanced feedback management that prevents feedback without compromise, as it does not reduce gain.
  • Integrated battery door lock. There is no need to change out the battery door, because it has a locking mechanism right on the door that is intuitive to use and ensures the battery door is tamper-resistant to small fingers. Simply use the Multitool and turn the screw clockwise in the direction of the locked padlock icon to lock the battery drawer. To unlock the drawer, turn the screw counterclockwise in the direction of the unlocked padlock.
  • Excellent battery life with the 675 (CI) battery of approximately 54-120 hours.
  • Pediatric Preferences Settings. Directionality and noise reduction features based upon age of the child.
  • Age bracket notification. When a child comes back for follow-up, this makes it easy to identify if changes to the Pediatric Settings are due to be reviewed and adjusted.
  • Multiple pediatric Outcome Measures (ELF, CHILD, PEACH)
  • DSL-BC Pediatric Fitting Rationale. Found under Program Manager or set it as your fitting default under Preferences
  • LED Indicators for peace of mind (Start-up, Continuous, Program, and Volume Changes)
  • EduMic compatibility for school-friendly, easy-to-use FM connectivity or remote mic use
  • Parent-friendly Connectivity. Oticon ON App, direct-to-iPhone, Find My Processor, and  ConnectClip
  • Ponto 5 Softband. Coming soon! Anticipated for release in late summer 2022 (NOTE: implantation is contraindicated for patients up to 5 years of age)

Oticon Medical has a great resource for pediatrics. The Pediatric Fitting Guide is available on our website for download, or you can request hard copies for your clinic from your local Oticon Medical Clinical Specialist. ATS is available should you have any questions, or you would like fitting assistance.

I am fitting a Ponto 5 SuperPower for the first time, and I might need some assistance. Who can I call?

The Auditory Technical Support team is available and on standby to support you when you need it. You can reach us via email at audiologysupport@oticonmedical.com and by phone at 888-277-8014 (Option 4). Our hours are 8am-8pm EST.

About the authors

Gail Leininger, Au.D., CCC-A is an audiologist who has worked with implantable technologies for over twenty years. She is an Auditory Technical Specialist for Oticon Medical.

Nicole Maxam, Au.D. CCC-A is an Auditory Technical Specialist at Oticon Medical and joins the team with 17 years of experience as an audiologist.

Alicia Wooten, Au.D. CCC-A is a Senior Auditory Technical Specialist at Oticon Medical. She specializes in implantable hearing devices and has a strong passion for aural rehabilitation and its impact on patient outcomes.